FAQ
📚 Frequently Asked Questions (FAQ)
💡 About Enisay.eu
What does Enisay.eu sell?
We specialize in yerba mate — loose leaf, tea bags, and flavored blends — as well as traditional accessories like gourds, bombillas, thermoses, and gift kits. We also offer carefully selected coffee and tea.
Is your yerba mate organic or fair trade?
Yes! Many of our products are certified organic. All our yerba mate is direct-sourced — we work directly with trusted producers for full traceability and quality assurance.
🚚 Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
How long does delivery take?
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EU countries: 2–5 working days
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Outside the EU:
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Express: 2–6 working days
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Standard: up to 2 weeks
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What are your shipping costs?
Shipping fees vary by destination. We also offer free shipping for orders above a certain value, depending on your country. See the full list here: Shipping Info
Do you offer express delivery?
Yes, we offer express shipping options to most destinations.
💳 Payments
What payment methods do you accept?
We accept:
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Credit cards (Visa, Mastercard)
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Apple Pay
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Google Pay
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PayPal
🔁 Returns & Refunds
Can I return an item?
Yes, returns are possible under certain conditions. Please refer to our detailed return and refund policy here: Return & Refund Policy
Can I return opened items?
Opened items are generally non-refundable unless there is a product fault. Full terms are available on the Return & Refund Policy page.
🌱 Loyalty Club
What is the Enisay Loyalty Club?
Our loyalty club gives you an instant 5% discount on every order when you sign up as a subscriber. More benefits — like points, rewards, and exclusive perks — are in development. Learn more and join here: Loyalty Club
💬 Customer Support
How can I contact you?
You can reach us via:
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Email: service@enisay.eu
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Phone: Support available in English and Czech
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Live Chat: Available on our website during business hours
What are your customer support hours?
We’re available Monday to Friday, 8:00 – 16:30 (CET).
🧉 Yerba Mate Questions
What is yerba mate?
Yerba mate is a South American herbal tea made from the leaves of the Ilex paraguariensis plant. It’s rich in antioxidants, caffeine, and other nutrients — often enjoyed for its energizing and focus-enhancing properties.
What accessories do I need to drink yerba mate the traditional way?
You’ll need:
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A gourd (mate cup)
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A bombilla (metal straw with filter)
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Hot water (not boiling — ideally around 70–80°C)
Do you offer starter kits for beginners?
Yes, we offer complete yerba mate starter sets — ideal for newcomers who want to explore this traditional drink with all the right tools.
☕ Other Products
Do you sell coffee and tea as well?
Yes! We've curated a selection of high-quality coffee and tea options to complement our yerba mate range.
📦 Subscriptions & Regular Deliveries
Can I subscribe for regular deliveries?
Not yet — but we’re actively working on customizable subscription plans. Stay tuned by subscribing to our newsletter.