FAQ
📚 Frequently Asked Questions (FAQ)
💡 About Enisay.eu
What does Enisay.eu sell?
We specialize in yerba mate — loose leaf, tea bags, and flavored blends — as well as traditional accessories like gourds, bombillas, thermoses, and gift kits. We also offer carefully selected coffee and tea.
Is your yerba mate organic or fair trade?
Yes! Many of our products are certified organic. All our yerba mate is direct-sourced — we work directly with trusted producers for full traceability and quality assurance.
🚚 Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
How long does delivery take?
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EU countries: 2–5 working days
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Outside the EU:
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Express: 2–6 working days
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Standard: up to 2 weeks
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What are your shipping costs?
Shipping fees vary by destination. We also offer free shipping for orders above a certain value, depending on your country. See the full list here: Shipping Info
Do you offer express delivery?
Yes, we offer express shipping options to most destinations.
💳 Payments
What payment methods do you accept?
We accept:
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Credit cards (Visa, Mastercard)
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Apple Pay
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Google Pay
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PayPal
🔁 Returns & Refunds
Can I return an item?
Yes, returns are possible under certain conditions. Please refer to our detailed return and refund policy here: Return & Refund Policy
Can I return opened items?
Opened items are generally non-refundable unless there is a product fault. Full terms are available on the Return & Refund Policy page.
🌱 Loyalty Club
What is the Enisay Loyalty Club?
Our loyalty club gives you an instant 5% discount on every order when you sign up as a subscriber. More benefits — like points, rewards, and exclusive perks — are in development. Learn more and join here: Loyalty Club
💬 Customer Support
How can I contact you?
You can reach us via:
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Email: service@enisay.eu
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Phone: Support available in English and Czech
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Live Chat: Available on our website during business hours
What are your customer support hours?
We’re available Monday to Friday, 8:00 – 16:30 (CET).
🧉 Yerba Mate Questions
What is yerba mate?
Yerba mate is a South American herbal tea made from the leaves of the Ilex paraguariensis plant. It’s rich in antioxidants, caffeine, and other nutrients — often enjoyed for its energizing and focus-enhancing properties.
What accessories do I need to drink yerba mate the traditional way?
You’ll need:
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A gourd (mate cup)
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A bombilla (metal straw with filter)
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Hot water (not boiling — ideally around 70–80°C)
Do you offer starter kits for beginners?
Yes, we offer complete yerba mate starter sets — ideal for newcomers who want to explore this traditional drink with all the right tools. For instance - Yerbox.
☕ Other Products
Do you sell coffee and tea as well?
Yes! We've curated a selection of high-quality coffee and tea options to complement our yerba mate range.
📦 Subscriptions & Regular Deliveries
Can I subscribe for regular deliveries?
Not yet — but we’re actively working on customizable subscription plans. Stay tuned by subscribing to our newsletter.
🌟 Health Benefits & Safety
Is yerba mate healthy?
Yes! It’s packed with antioxidants (like polyphenols and saponins), vitamins, minerals, and amino acids. Studies show benefits like immune support, improved focus, metabolic boost, and digestive aid.
Can it aid weight loss?
Yerba mate may help increase metabolism, curb appetite, and support healthy digestion—many studies suggest its inclusion can help with a balanced lifestyle.
Does it have caffeine?
Yes—roughly the same as a cup of coffee, but it also contains theobromine (like chocolate), offering a smoother, more sustained energy boost with minimal jitters.
Are there any side effects or risks?
When consumed in moderation, yerba mate is generally safe and well-tolerated. However, high-temperature consumption combined with alcohol or smoking may increase certain health risks. As always, enjoy responsibly!
🧉 Brewing & Enjoying Yerba Mate
What do I need to prepare traditional mate?
You’ll need a gourd (mate cup), bombilla (filtered straw), and hot water around 70–80 °C. You can begin with our starter kits—they’re ideal for newcomers.
How to brew loose-leaf yerba mate traditionally?
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Fill the gourd about 2/3 with yerba.
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Tilt so the leaves gather on one side.
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Pour a splash of cooled water to moisten the leaves.
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Insert the bombilla into the drier side.
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Pour hot (not boiling) water into the space next to the bombilla.
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Sip and refill until the flavor fades.
Can I re-use the leaves?
Yes! Traditional mate is meant to be re-steeped multiple times until the flavor dissipates.
What about cold mate (tereré)?
Absolutely! Fill a gourd or cup with cold water and ice instead of hot—it’s wonderfully refreshing, especially in warm weather.